Refund and Privacy Policies

REFUND POLICY

If you have made an error in making your donation, purchasing your event ticket(s) or change your mind about contributing to WISEPlace, we will honor your request for a refund made within 10 business days of your donation. To request a refund, call 714.542.3577. Refunds are returned using the original method of payment, except cash donations will be returned via check. If you made your donation by credit card, your refund will be credited to that same credit card.

PRIVACY POLICY

WISEPlace respects, values and protects your privacy. WISEPlace will never sell or rent your personal information to other individuals or companies. When you make a donation, your name will be included in WISEPlace newsletters and other publications. If you do not wish to share your name, or you choose to make your donation anonymously, WISEPlace will not publish your name.

WISEPlace is committed to respecting the privacy of donors. WISEPlace collects and maintains the following pieces of donor information:

  • Contact information: name, address, telephone number and email address
  • Giving information: Information on events attended, publications received and special requests for program information
  • Information provided by the donor in the form of comments and suggestions

WISEPlace uses donors’ information to understand their interests in its mission and to update them on the organization’s plans and activities. It is shared with staff, board members, volunteers and consultants only on a “need-to-know” basis. The organization also assures donors that their names and addresses will not be shared with any third party unless permission has been granted. When you create an account with WISEPlace you will receive an acknowledgment of your donation for your records, and occasional email and postal delivery updates. If you do not wish to hear from us, simply unsubscribe from any mailing or contact us directly. If you have comments or questions about WISEPlace’s donor privacy policy, please email info@wiseplace.org or call 714.542.3577.

Links: This web site contains links to other sites. Please be aware that WISEPlace is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

Gift Donations: If you make a donation as a gift on WISEPlace’s website, we will keep the gift recipient’s information confidential the same way that we keep your information confidential.

Changes to the Policy: WISEPlace periodically reviews and updates our policy for communicating with you via occasional email updates. We will post any updates about that policy on our website.

 

HMIS PRIVACY NOTICE

WISEPlace collects and shares information about individuals who access our services. The information is confidentially stored in a local electronic database called the Greater Los Angeles/Orange County Homeless Management Information System (LA/OC HMIS). The LA/OC HMIS securely records information (data) about persons accessing housing and homeless services within the Los Angeles and Orange Counties. We ask for your permission to share confidential personal information that we collect about you and your family. This confidential information is referred to as Protected Personal Information (PPI). We are required to protect the privacy of your PPI by complying with the privacy practices described in this Privacy Notice. The information we collect and share in the HMIS helps us to efficiently coordinate the most effective services for you and your family. It allows us to complete one universal intake per person; better understand homelessness in your community; and assess the types of resources needed in your local area. By collecting your information for HMIS, we are able to generate statistical reports requested by the Department of Housing and Urban Development (HUD).

Type of information collected and shared

We collect and share both PPI and general information obtained during your intake and assessment, which may include but is not limited to:

  • Name and contact information 
  • Social security number 
  • Birthdate 
  • Demographic information such as gender and race/ethnicity 
  • History of homelessness and housing (including current housing status and where and when services have been accessed) 
  • Self-reported medical history including any mental health and substance abuse issues 
  • Case notes and services 
  • Case manager’s contact information 
  • Income sources and amounts; and non-cash benefits 
  • Veteran status 
  • Disability status 
  • Household composition
  • Emergency contact information
  • Domestic violence history
  • Photo (optional)

How your information is protected

Your information is protected by passwords and encryption technology. Each HMIS user and participating organization must sign an agreement to maintain the security and privacy of your information. Each HMIS user or participating organization that violates the agreement may have access rights terminated and may be subject to further penalties.

How PPI may be shared and disclosed

Unless restricted by other laws, the information we collect can be shared and disclosed under the following circumstances: 

  • To provide or coordinate services. 
  • For payment or reimbursement of services for the participating organization. 
  • For administrative purposes, including but not limited to HMIS system administrator(s) and developer(s), and for legal, audit personnel, and oversight and management functions. 
  • When required by law or for law enforcement purposes. 
  • To prevent a serious threat to health or safety. 
  • As authorized by law, for victims of abuse, neglect, or domestic violence. 
  • For academic research purposes. 
  • Other uses and disclosures of your PPI can be made, but only with your written consent.

Providing your consent

If you choose to share your PPI in the LA/OC HMIS, we must have your written consent. Exception: In a situation where we are gathering PPI from you during a phone screening, street outreach, or community access center sign-in, your verbal consent can be used to share your information in HMIS. If we obtain your verbal consent, you will be requested to provide written consent during your initial assessment. If you do not appear for your initial assessment, your information will remain in HMIS until you revoke your consent in writing.

You have the right to receive services even if you do not consent to share your PPI in the LA/OC HMIS.

How to revoke your consent

You may revoke your consent at any time. Your revocation must be provided either in writing or by completing the Revocation of Consent form. Upon receipt of your revocation, we will remove your PPI from the shared HMIS database and prevent further PPI from being added. The PPI that you previously authorized to be shared cannot be entirely removed from the HMIS database and will remain accessible to the limited number of organization(s) that provided you with direct services.

Your rights to your information

You have the right to receive the following, no later than five (5) business days of submitting your written request: 

  • A correction of inaccurate or incomplete PPI; 
  • A copy of your consent form; 
  • A copy of the LA/OC HMIS Privacy Notice; 
  • A copy of your HMIS records; and 
  • A current list of participating organizations that have access to your HMIS data.
  • You can exercise these rights by making a written request to this organization.